Privacy Notice

Introduction

NixFrontier Group Sdn Bhd (hereinafter referred to as "we," "us," or "our") care about your personal data protection. This Notice clarifies how we process your personal data to ensure your personal data is well protected.

Collection of Personal Data

We collect various categories of personal data, including but not limited to contact information (e.g. your name, address, email address, phone number, date of birth, nationality), financial details (e.g. bank account and certain payment information), online identifiers (e.g. IP address), usernames and related account details, employment information (e.g. job title, employer), government-issued identification, and biometric data.

Source of Personal Data Collection

We collect your personal data from multiple sources, including directly from you, through our website, and from third parties. In the event you provide another persons' personal data, you confirm that you have obtained their consent for its collection, use, and disclosure as outlined in this Notice.

Purpose of Processing Personal Data

• We may process your personal data to provide, personalise, and improve our services. This includes but is not limited to delivering and managing our services, promotions, rewards, and subscriptions, verifying identity, conducting due diligence, assessing risk, personalising your experience, streamlining interactions, ensuring security, troubleshooting issues, analysing usage trends, enabling user communication, and inviting participation in surveys.
• We may process your personal data to comply with legal obligations, investigate disputes, prevent crime, or as required by law, authorities, or legal advisors. This includes but is not limited to complying with court orders, enforcing agreements, and protecting our rights or property.
• We may process your personal data to send you marketing communications about our or our partners' products, services, events, or promotions that may be of interest to you. These communications may include but are not limited to special offers, updates, newsletters, and event invitations via SMS, chat applications (e.g. WhatsApp), push notifications, calls, or emails. You may opt out of marketing communications by emailing us, however, you will continue to receive service-related messages.

Disclosure of Personal Data

We may disclose your personal data to:

• our affiliates for internal processing, including financial accounting, business intelligence, engineering, legal compliance, technical support, marketing, sales, information security, and other operational purposes, as well as for the marketing of their products and services;
• our service providers that assist us with identity verification, customer relationship management, database and application software, analytics, search engine functionality, chat-based support, payment processing, and auditing;
• our legal advisors for legal services that must be handled by authorised professionals;
• other third parties processing data on our behalf, such as marketing firms, advertisers, and advertising networks; and
• law enforcement agencies, public authorities, other government agencies for regulatory and compliance purposes.

Transfer of Personal Data to Places Outside Malaysia

We may transfer your personal data outside of Malaysia in accordance with the applicable data protection laws and regulations.

Business Transfers

We may disclose your personal data with other parties in connection with acquisitions, mergers, joint ventures, sales, consolidations, restructurings, financings, or other business transactions. However, your personal data will remain subject to the commitments outlined in this Notice you have agreed to.

Security Measure

While we implement and maintain internal measures to protect your personal data, absolute security cannot be guaranteed.

Retention of Personal Data

We retain your personal data as long as necessary to fulfill the purposes in this Notice or as required by law.

Your Rights with Respect to Your Personal Data

• You may have certain rights regarding your personal data, including the right to request access, correction, deletion, restriction of processing, data portability, and right to opt out of direct marketing communications. In certain circumstances, you may also object to the processing of your personal data or withdraw your consent. However, withdrawing your consent or refusing to share certain personal data may limit our ability to provide certain services or functionalities.
• You may email us your request at dpo@nixhub.com. All requests will be screened and verified, and we may require supporting information or documentation to confirm your identity or authority.

Contact Information

You can contact us or submit your inquiry or complaint in regards to the processing of your personal data at:

Children's Privacy

We do not knowingly collect personal data from individuals under the age of eighteen (18), and our websites, platforms, and applications are not designed for or directed at such individuals. If you are under the age of eighteen (18), it shall be your parent or legal guardian who provides the consent to this Notice.

Language

In the event of any conflict or inconsistency between the English version and the Malay version of this Notice, the English version shall prevail.

Changes to This Notice

We may update this Notice periodically. In the event of significant changes to our data protection practices, we will revise this Notice and notify affected parties as appropriate, such as through updates on our website or platform, or via direct communication where necessary. We encourage you to review this Notice on our website regularly to stay informed about our privacy practices.